Return of Product(s)
For unused or defective products, we grant a 14-day right of return under the Consumer Protection Act. We will not charge you for returning the product if you return the product via courier or postal service with return labels.
- Matkahuolto customer return code 9501591
- Postal customer return code 658651
NOTE! Returns must always be agreed upon with the merchant in advance. The complaint period is 14 days from the date of collection.
The defective product can be exchanged for the same or an equivalent product or we will refund the purchase price.
The trader will not reimburse the costs of the return unless the return has been agreed with the trader beforehand.
The trader will not accept returns sent by postal order. Customer returns only via courier or postal service.
Shipments damaged in transit
Unfortunately, despite careful packing, it is not always possible to deliver packages intact.
It is therefore advisable to check the condition of the parcel and any damage to the parcel when you collect it.
If the parcel has been damaged in transit, please report the damage to the courier or post office immediately.
Please also contact the retailer and we will arrange for a new product to be delivered.
For all order-related matters, please contact us as follows:
- By email at firstname.lastname@example.org
- By phone at 040-1920816